PRIVACY POLICY

Effective Date: June 4, 2026

The Urban Pooch (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and communications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://theurbanpooch.com and use our pet care services. The Urban Pooch provides professional pet care services including dog walking, pet sitting, and related pet services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide, including:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Home Address
  • Emergency Contact Information
  • Pet Information (name, breed, age, medical conditions, behavioral notes)
  • Service Preferences
  • Appointment Requests

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Referring URLs
  • Pages Visited
  • Time Spent on Website
  • Cookies and Similar Technologies

2. How We Use Your Information

We may use your information to:

  • Provide pet care services.
  • Schedule appointments and consultations.
  • Communicate regarding bookings and service updates.
  • Respond to inquiries and customer support requests.
  • Improve our website and services.
  • Send service-related notifications.
  • Send promotional communications where permitted by law.
  • Maintain business records.
  • Comply with legal obligations.

3. Pet Information

To provide safe and appropriate pet care services, we may collect information about your pets, including:

  • Veterinary Information
  • Vaccination Status
  • Dietary Restrictions
  • Medical Conditions
  • Behavioral History
  • Emergency Care Instructions

This information is used solely for the purpose of delivering quality pet care services.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality.
  • Analyze website traffic.
  • Remember user preferences.
  • Enhance user experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

5. How We Share Information

We do not sell, rent, or trade your personal information.

We may share information with:

  • Employees and contractors who provide services on our behalf.
  • Technology providers that assist in operating our website.
  • Payment processors (if applicable).
  • Veterinary professionals during emergencies involving your pet.
  • Government authorities when required by law.

Any third-party service providers are required to maintain confidentiality and use information only for authorized purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide requested services.
  • Maintain business records.
  • Resolve disputes.
  • Comply with legal obligations.

When information is no longer needed, it is securely deleted or anonymized.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Restrict or object to certain processing activities.
  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information below.

9. Email Communications

We may send service-related communications regarding:

  • Appointment confirmations
  • Schedule changes
  • Pet care updates
  • Billing information

If you subscribe to marketing emails, you may unsubscribe at any time by following the instructions included in those emails.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of external websites. Users should review the privacy policies of those websites before providing personal information.

11. Children’s Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children. If we learn that information from a child has been collected without parental consent, we will promptly delete it.

12. California Privacy Rights

If you are a California resident, you may have additional rights regarding your personal information under applicable California privacy laws, including the right to know, access, correct, and delete personal information, subject to certain exceptions.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon posting to this page. Continued use of our website after updates are posted constitutes acceptance of the revised Privacy Policy.

14. Contact Information

If you have any questions regarding this Privacy Policy or our privacy practices, please contact:

The Urban Pooch
Phone: (408) 425-8663
Email: cathyscott516@yahoo.com
Website: The Urban Pooch